XBOX Live Support is Terrible
Congratulations, Microsoft, you're XBOX Live support team has the dubious honor of being the worst I have ever dealt with.
Its bad that your Web site gives me absolutely no information about how to deal with my issue.
Its very bad how the "email us" doesn't allow me to select the proper problem I'm having.
Its just terrible that the CSRs are also completely unable to help as well.
Now, the obvious thing to think is "Wow, I've got some real big issue!" Wong. I just can't migrate my account from one Xbox to another. I tried and tried, but nothing I did worked.
So I called Support. I could barely understand what the person was saying! She could barely understand what I was saying. The only help I could get was what email address I used to sign up for the account.
It was something, though, so I decided maybe I could login to Xbox.com with that email address and retrieve my billing information that way. I thought wrong.
Quite frankly I don't think its worth the trouble anymore. I don't know how much time I've spent trying to solve this problem to only wind up no closer to a solution.
The shear fact of the matter is, I don't play on XBL that much as it is - even though I've faithfully paid the $6.95/month access fee whether or not I use it.
But, given the fact that I cannot rely on Microsoft to provide adequate support, I think I'm leaving XBL for good.
Which leads me to my next problem. How do I cancel my account through Microsoft? The CSRs that I cannot communicate with or the Web site where I cannot access my account?
Forget it, I'll just go through my bank.